Established a very good relationship with customers and worked to achieve all their desires towards their credit card or any other requests that achieve satisfaction and protection for them from any illegal or fraud transactions, resolved all disputes pertaining to credit cards to ensure customer satisfaction and retention. Activated all new credit cards and reset their pins, and canceled all cards that faced problems regarding fraudulent transactions or any problems with merchants and issued new cards to avoid any problems in the future and initiating dispute cases for the clients, assisted clients facing issues with their cards at various point of sale (POS)by resetting their pins and Activated their cards in a safe and easy manner. Followed all procedures and bank policy and followed team leaders' advice properly and paid attention to any new products or procedures that might help clients in their daily and regular operations.