Supporting our German-speaking customers by phone, email, chat and social media channels. You actively work on the optimization of all processes related to our……
Communicate with customers via phone, chat & e-mail. Complete support to help you ease your relocation to Greece (our client will cover your flight tickets……
Handle first-line support via chat and email, in German (and sometimes English). Fin, our AI support agent, resolves 30 to 50% of incoming tickets on its own.…
Handle customer inquiries via email, chat, or other supported channels. The Customer Care Agent – Sales & Service Quoting and Order Entry is responsible for……
You are the go-to person when our customers have questions - whether by phone, email, or chat. You support our customers patiently and in a solution-oriented……
Daher beschränken wir uns nicht nur auf eine Zielgruppe. Mit den Reboots Recovery Boots und Pants verschaffen sich Athleten einen Wettbewerbsvorteil, mit dessen……
Communicate with customers via phone, chat & e-mail. Complete support to help you ease your relocation to Greece (our client will cover your flight tickets……
Du übernimmst Supportfälle mit Eigenverantwortung und begleitest diese, bis eine Lösung gefunden wurde. Du arbeitest eng mit deinen Kollegen aus dem Account……
Communicate with customers via phone, chat & e-mail. Complete support to help you ease your relocation to Greece (our client will cover your flight tickets……
This is a systems builder position for someone who operates natively in AI and automation. CEF AI is intentionally moving toward a lean operating model where……
Let us help you move to one of our hubs with relocation support. Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.…
Acting as a trusted advisor, not just a booking agent. Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.…
Wie du uns auf das nächste Level bringst – Deine Aufgaben: Entgegennahme, Erfassung und Bearbeitung von IT-Anfragen sowie Störungsmeldungen über Telefon, E-Mail……
Let us help you move to one of our hubs with relocation support. Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.…
Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house……
Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house……
Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house……
Provide high-quality customer support in German via phone, email, and chat. Assist customers with product questions, account issues, and troubleshooting.…
Shifts: Primarily Monday to Friday, 10:00 - 18:30, with rotating weekend coverage handled on a very limited basis (only one agent works weekends to handle……
Krüger Dirndl GmbH | 73249 Wernau (vor Ort). Nachbearbeitung von Retouren und Bestellungen. Einführung und Anleitung von Aushilfen im Bereich Kundenservice.…
Use AI to find out how well the skills on your resume fit this job description.
.css-k4eprn{margin-bottom: 16px;}
.css-10dm8y{font-size: inherit!important;margin-bottom: 16px;} Customer Support Agent - German Speaker (Berlin based, onsite)
SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
As a Customer Support Agent for the German market, you will be the voice of our company.
Supporting our German-speaking customers by phone, email, chat and social media channels
Supporting our merchants for all questions and inquiries about our POS solution
You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
You’ll be great for this position if you have
Multi-tasking skills
Excellent verbal and written communication (German and English)
Problem solving attitude
Experience with CRM systems
Demonstrated ability to work in team and also independently
Why you should join SumUp:
Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
#SumUpOps
This job is on-site.
About SumUp
.css-x0oz0e{font-size: inherit!important;font-weight: inherit!important;font-style: italic;margin-bottom: 16px;} We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.