ZEISS Semiconductor Manufacturing Technology

Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations.

Your role

• Most senior level technical customer service engineer with long-standing experience.

• Very complex to highly complex equipment and complex to very complex systems incl. associated accessories across the entire portfolio

• Diagnoses and repairs all designated products

• providing advanced service and support to customers and colleagues.

• requires in depth understanding and application of principles, concepts, practices and standards required to provide service on assigned systems.

• Supports customers through specialized technical or scientific knowledge.

• Installation, preventive maintenance, upgrades, repair and engineering change upgrades:

• diagnoses mechanical, hardware, software and systems failures using imaginative and practicable solutions within free solution space and consistent with organization objectives.

• Coordinates and implements complex technical solutions within broad solution space.

• IMR activities on global scale possible.

• Able to solve significant and unique problems, capable of dealing with cross-function issues.

• Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.

• May handle multiple product markets.

• Determines most cost effective repair/resolution to minimize customer downtime.

• Has a deep understanding of service KPIs and actively takes measures to improve financial impact.

• Understanding of what drives the commercial success of the customer and of Service at ZEISS to create new business opportunities.

• May excert some influence on the long-range goals of the local organisation.

• Complete all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe.

• Has very strong Customer relation: Proactively maintains an ongoing relationship with selected customers and sales staff to assure responsiveness, particularly those focused on technical applications of the product or service.

• Plans and execute complex technical customer training.

• Actively provides guidance, feedback and assistance to new or less experienced staff.

• May conduct (OJT) training for other CSE-Levels.

• Supporting others by sharing service knowledge and best practices within service team.

• Might serve as "certified" instructor for formal / factory based Regional Training activities.

• Go-to person for specific technical topics on local level of segment/SBU.

• Typically requires relevant experience, completion of technical product training, and demonstration of very high-level product and process knowledge of a technical nature.

• Preparation, adaptation and preparation of all technical documents as well as definition of spare parts lists

• Planning and implementation of training courses as well as technical support in German or English, both in-house and on-site

Your profile

• You have completed technician training, including relevant professional experience, or have successfully completed a university of applied sciences degree in the fields of mechatronics/mechanical engineering, a natural science or engineering

• The role requires 3-5 years of professional experience in a service relevant context

• You have several years of relevant professional experience - service experience with automated systems, electron or ion beam systems is an advantage

• In addition, you enjoy working in multi-national teams and have experience in customer management and the escalation of problems, a strong service and customer orientation as well as experience in dealing with demanding customers

• You have very good written and spoken English skills

• as well as the willingness to travel worldwide with a share of up to 50%

• You have a high degree of communication, teamwork and assertiveness skills as well as a strong hands-on mentality

Our Added Value We offer you stability and security! ZEISS's long-standing success, market position, and continuously growing demand for IT components provide security for every ZEISS employee and a long-term perspective you can rely on. Your work-life balance is important to us! Benefit from flexible working hours (including flexible shift models), the option to work remotely, and various childcare options. Your skills are invaluable to us! At ZEISS, we offer a wide range of professional development opportunities, including qualification programs, the internal online learning platform CurioZ, external training courses, and attractive career paths. With our annually defined development goals, we support our employees in achieving their career objectives. Your work is valuable! As part of our team, you benefit from a variety of attractive employee benefits, such as corporate benefits, a subsidy for public transportation (Germany Ticket) and a company bicycle, as well as a competitive pension plan. You will also benefit from collectively agreed special payments, such as vacation pay, Christmas bonus, transformation bonus, and additional collectively agreed payment (T-Zug), as well as an annual profit-sharing bonus (fiscal year-related). We invest in your health and well-being! Our health management program includes online sports courses, webinars, and collaborations with fitness studios, ZEISS sports groups and running clubs, company doctors, and a unique health partnership with Barmer, which offers health courses and a personal contact person. In our company restaurants, we treat you to healthy and varied menus that include vegetarian and vegan options daily, as well as regional organic products. People are our priority! ZEISS is a foundation-owned company. Therefore, we are particularly committed to values such as social responsibility, family-friendliness, and the social security of our employees. They are the driving force and the engine of our company – and are our top priority. In addition, we offer flat hierarchies, freedom, and responsibility.

Learn more Über uns als Unternehmen & Team | ZEISS SMT und Ihre/ Deine Karriere bei ZEISS SMT!

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