Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to offer compliant, customer-centric banking services, providing seamless experiences to customers across all industries. Founded in 2016, Solaris pioneered the Banking-as-a-Service market with an unparalleled combination of tech and banking. Solaris is headquartered in Berlin and employs 300 people in Europe.

Your Role

• Process 2nd level escalation tickets relating to Card Issues, declines, CPD and other tickets under Card post.
• Process Chargeback tickets if required.
• Help achieve the team’s OKR
• Proactively reach out to stakeholders to identify their needs and quickly establish their priorities.
• Keep contact with stakeholders and deliver high quality results independently, support removing road blocks and and manage escalations proactively.

We'd love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Bachelor’s Degree in Business, Data Management, Statistics, Math, Economics, or related field preferred.
• First experience in relevant, Banking or FinTech Operations environment is a plus.
• Basic knowledge about Payments and Cards Schemes.
• Working knowledge of the Schemes’ Disputes Resolution process is a plus.
• SQL familiarity preferred
• Fluent command of English and German language communication skills.

Benefits

• Home office budget.
• Learning & development budget of €1000 per year and a transparent growth framework to support your career goals.
• Competitive salary and a variable remuneration program.
• Monthly meal allowance.
• Deutschland ticket subsidy.
• 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris.
• Opportunity to work abroad for up to 12 weeks per year.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

Information on data processing:

DE: https://www.solarisgroup.com/gdpr_notice_de
EN: https://www.solarisgroup.com/gdpr_notice_en