LOCATION: Augsburg
The Atlassian Administrator (m/f/d) develops processes, creates documentation, and implements solution design for IGEL customers and internal IGEL business units as well as provide support for implementations and when incidents occur.
Analyze, design, implement, test and document Atlassian related business processes
Provide a customer-effective process platform for IGEL’s internal data integrations and IGEL’s Atlassian based business processes
Recommend and make use of industry trends and future-proof best practices
Serve as consulting partner to IGEL’s internal business departments, propose and specify solutions
Contribute to IGEL’s overall architecture / design of IGEL’s application, process and data landscape
Ensure service delivery to IGEL departments for IGELs Atlassian based applications
Solve, report and manage incidents
Involve and coordinate external service providers
Create documentation and training materials, conduct end-user trainings
Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
Works under close to moderate supervision
Little latitude for independent judgment
Basic skills with moderate level of proficiency
Consults with senior peers on non-complex projects to learn through experience
2+ years’ work experience with Atlassian
Experience with ITIL based processes
Working knowledge and basic understanding of Atlassian suite – Jira & Confluence
Good knowledge of business processes
Strong communication skills, fluent written and spoken English and German is nice to have
Solution-oriented, collegial, supportive attitude
Analyze, design, implement, test and document Atlassian related business processes
Provide a customer-effective process platform for IGEL’s internal data integrations and IGEL’s Atlassian based business processes
Recommend and make use of industry trends and future-proof best practices
Serve as consulting partner to IGEL’s internal business departments, propose and specify solutions
Contribute to IGEL’s overall architecture / design of IGEL’s application, process and data landscape
Ensure service delivery to IGEL departments for IGELs Atlassian based applications
Solve, report and manage incidents
Involve and coordinate external service providers
Create documentation and training materials, conduct end-user trainings
Bachelor's / Master's degree in business informatics, computer science or comparable subject or comparable experience with conceptual strength and above-average comprehension
Works under close to moderate supervision
Little latitude for independent judgment
Basic skills with moderate level of proficiency
Consults with senior peers on non-complex projects to learn through experience
2+ years’ work experience with Atlassian
Experience with ITIL based processes
Working knowledge and basic understanding of Atlassian suite – Jira & Confluence
Good knowledge of business processes
Strong communication skills, fluent written and spoken English and German is nice to have
Solution-oriented, collegial, supportive attitude
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