TecAlliance interconnects entirely global automotive aftermarket data and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Do you love vehicles and are ready to bring your technical skills into the office?

Then you are exactly who we´re looking for! We are seeking an experienced Garage Support Representative (m/f/d) who wants to take their expertise from the workshop into an exciting new direction and to take the next step in their career.

Use your expertise and become a part of our team, where each colleague shares an automotive background, whether as a mechanic, mechatronics expert, or in other specialized fields, covering various vehicle manufacturers. The tasks are diverse - beyond core responsibilities, you'll also have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work routine.

Job Description

Working alongside your experienced team, you ensure that we can provide our workshop customers with technical support for their requests.

• You will support our workshop customers with questions about diagnostics and repairs for cars and commercial vehicles from all major manufacturers.

• You will handle technical customer inquiries by phone, email, and through the ticket system.

• You will independently and competently analyze inquiries and problems and coordinate their resolution in dialogue with customers.

• You will document inquiries in the ticket system and work on its continuous maintenance and further development.

• Continuous training is a matter of course for you to stay up to date with the latest technology.

Your Qualification

• You have completed training as an automotive mechatronics technician, master craftsman, or service technician and have several years of experience in an automotive workshop.

• You have excellent automotive diagnostic skills and experience with various vehicle brands.

• You are friendly, open-minded, and service-oriented. The customer is your top priority.

• With your quick comprehension and strong quality awareness, you work diligently and independently.

• You enjoy working in a team, are flexible, committed, and able to work under pressure.

• You have strong communication skills with fluent German and good English (B2) or higher, optionally Spanish.

If you have any questions or suggestions regarding the position, please contact Viktorija via email at Recruitment@TecAlliance.net.

Benefits

Contracts, Salary, and non-monetary benefits

All our contracts are by default unlimited (probation period is six months).

Contract title: your position is part of our job profile “Data Specialist (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.

Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.

Company pension plan.

️Group accident insurance.

• ️ Bike leasing.

Discounts on our corporate benefits program with a broad range of partners.

in case you work on one of our sites, we offer subsidized meals.

Location-independency/flexibility:

Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany.

Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

‍ Set-up: notebook, headset and mouse will be provided, other equipment upon request/need.

Vacation: 30 days a year.

• ️ Balance job & life: Flexible working hours: you decide where and when you work.

Culture:

❤️‍ Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate.

We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team.

️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

Come as you are - do you prefer T-shirts over a shirt? Great.

Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.

• Please note
• that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding.
• that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City.