We are looking for a proactive IT Helpdesk Technician to provide first-level support to internal users, ensuring the proper functioning of IT systems and timely resolution of technical issues. The role involves close collaboration with the IT team and business units to maintain high service standards.

Key Responsibilities:

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain IT devices (PCs, laptops, printers, mobile devices).
• Support the use of company software (Office 365, collaboration tools, etc.).
• Escalate complex issues to the appropriate IT teams or external vendors.
• Maintain documentation of issues, solutions, and IT procedures.
• Assist in onboarding new employees with IT setup and access rights.
• Provide remote support to the Eichenzell site and perform on-site visits every two weeks.

Required Skills:

• Good knowledge of Windows operating systems.
• Basic knowledge of networking, VPNs, and cloud services.
• Familiarity with Office 365, Active Directory, and common business applications.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple support requests efficiently.

Qualifications:

• Degree or diploma in Computer Science, Information Technology, or equivalent.
• 1–3 years of experience in IT support or helpdesk roles.
• Good knowledge of technical English.

Soft Skills:

• Strong communication and interpersonal skills.
• Patience and a customer-oriented mindset.
• Ability to work independently and as part of a team.