AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technicians to join our expanding Infrastructure Operations team as part of our Work-Based Learning Program (WBLP). Trainees will participate in our 12 months' work and training program in our Frankfurt-area Data Centers. This position will help ensure overall availability and reliability for our customers within our Data Centres in Frankfurt. Once the training period is completed, employees have the opportunity to transition to full-time permanent employment.

Duties & Responsibilities
You will collaborate with experienced Amazon Data Technicians; following them during
hardware and network troubleshooting. You will have the opportunity to provide our internal
workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM,
CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
At all times you will be assisting an AWS experienced Data Technician.

Key job responsibilities
Duties include:

• Hardware troubleshoot in servers which are not live with AWS Data Techs supervision
• Understand the importance to meet SLA’s against assigned trouble tickets
• Follow the AWS Data Techs during network troubleshooting
• Replace Media (SSD/HDD) according with AWS Data Tech guidance
• Perform regular server hardware repairs (drives, motherboards etc) under the guidance of

experienced techs

• Interact with third party vendors & contractors who are working on site

About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.