Position Overview

We are seeking two experienced DSS & Networking Level 2 Engineers to join our team in Dortmund. The successful candidates will be responsible for supporting warehouse operations, managing IT and networking-related activities, and providing remote technical assistance to field technicians. This role requires strong technical troubleshooting skills, networking expertise, and solid systems administration knowledge.

Key Responsibilities

Warehouse Operations

• Perform hardware staging, configuration, testing, and quality assurance activities.
• Receive, inspect, inventory, and prepare IT equipment for deployment.
• Maintain accurate records of assets, stock levels, and equipment movement.
• Troubleshoot and repair hardware and network devices where applicable.
• Support logistics and warehouse-related technical operations.

Technical Support

• Provide Level 2 technical support for DSS (Digital Support Services/Desktop Support Services) environments.
• Deliver remote support to field technicians and onsite engineers.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Escalate complex incidents to appropriate teams while ensuring proper documentation.
• Monitor support queues and ensure timely incident resolution.

Networking & Infrastructure

• Troubleshoot LAN/WAN connectivity issues.
• Configure and support switches, routers, wireless access points, and related network devices.
• Perform network testing and validation activities.
• Support network deployments, upgrades, and maintenance tasks.
• Assist with cabling, patching, and infrastructure documentation.

Systems Administration

• Support Windows-based environments and end-user computing devices.
• Manage user accounts, permissions, and access requests.
• Assist with Active Directory administration and basic server-related tasks.
• Perform software installations, updates, and system configurations.
• Maintain technical documentation and operational procedures.

Required Skills & Experience

Technical Skills

• Strong Level 2 Desktop Support (DSS) experience.
• Solid networking knowledge, including:
• TCP/IP
• DNS
• DHCP
• VLANs
• Switching and Routing fundamentals
• Wireless networking
• Good systems administration knowledge.
• Experience with Windows operating systems and enterprise IT environments.
• Familiarity with Active Directory and Microsoft technologies.
• Experience supporting hardware devices, laptops, desktops, printers, and network equipment.
• Strong troubleshooting and problem-solving skills.

Professional Skills

• Excellent communication skills in English.
• Ability to work independently and within a team environment.
• Strong organizational and documentation skills.
• Customer-focused approach with a proactive attitude.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Relevant IT certifications (CompTIA Network+, Microsoft, Cisco CCNA, or equivalent).
• Previous experience in warehouse-based IT operations or asset management.
• Experience providing remote support to field engineers or technicians.
• Knowledge of ITIL processes and service management practices

Job Type: Full-time

Pay: 2.500,00€ - 2.700,00€ per year

Ability to commute/relocate:

• Dortmund: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Authorized to work in Germany?

Language:

• German (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person