I applied online. I interviewed at Amazon (Seattle, WA) in Sep 2016
Interview
I applied online as this was a customer service rep. position working from home. After applying you also have to fill a questionnaire out. They contacted me via email just days later to set up a phone interview, the whole process took close to two weeks.
Interview questions [1]
Question 1
Standard questions like where would you like to be in 5 years, what can you bring to the company, give an example of bad interaction with a customer and how you resolved it.
Versant was the first round, from what I remember. Then it was a face to face round of interview with a senior manager. He asked about previous retail experiences, questions about how to keep a customer happy and retian the customer.
Interview questions [1]
Question 1
They asked about my worst retail shopping experience and how it could have been better
Great management, it was a walk in drive and the HR team was able to manage everything well. Enjoyed the process.
All the best to everyone going for the interview.
fairly easy. phone then hiring manager. took a few weeks to hear back and didn’t get the job unfortunately. i will keep trying! amazon is a great company and i think i just need a bit more experience.