Amazon Senior Customer Service Representative interview questions

Very focused on data. Come prepared with explanations and specific examples of data you have worked on. I was not prepared with examples although I believe I could provide the analysis and perspective they wanted, based on my experience and skills. Would hope this could be revised some to not miss out on opportunities for qualified candidates. An example to talk through and solve would have been a better approach than asking the interviewee to explain something analyzed and the process without information in front of them. I regret it cost me the job, so come prepared.

Referred by a buddy who works at Amazon. Summary of interviews below - HR Phone Screen - Behavioral Phone Screen with member from the team - Behavioral Phone Screen with hiring manager - Full day onsite interview ( 5 behavioral interviews (1 hour each), with a break for lunch )