Amazon Senior Customer Service Representative interview questions

Easy and outgoing while people are helpful and making everyone feel comfortable in their interviews. The process was quick and straightforward and all employees are welcoming and understanding the stress and tension for everyone there

Phone screening was conducted by a person who's not from the team and she's coming from a very different background from this role, and her explanation of the role is not the same as posted on the JD, not sure if it's HR or hiring team's issue. We spent more time on me trying to explain details about my answer for the interviewer in the behavioral question then properly answering the question itself.