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      American Express

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      Customer Service Professional Interview

      Jun 7, 2015
      Anonymous Interview Candidate
      No offer
      Positive experience

      Other Customer Service Professional Interview Reviews for American Express

      Customer Service Professional Interview

      Nov 22, 2021
      Anonymous employee
      Kuala Lumpur
      Accepted offer
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at American Express in Apr 2015

      Interview

      First I had to speak with a recruiter for around 20 minutes, he asked me basic questions such as why I was interested in the position and why I had chose to apply to Amex. Only hours later I got to know that I "passed" and got to the real interview, which was with the actual supervisor of the project. That interview took place around a week later and took about one hour. This time there were two people talking to me, and the questions went more in depth. Typical situation and behavioral questions.

      Interview questions [1]

      Question 1

      Have you ever been on a team where someone was not pulling their own weight? How did you handle it? What's the most difficult decision you've made in the last two years and how did you come to that decision? Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.
      Answer question
      1
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Express (Kuala Lumpur) in Nov 2021

      Interview

      The interview process can be lengthy, but i guess it shows their integrity in selecting the right candidates. They are very thorough in making sure you’re right for the job. The interviewers were very friendly and accommodating as well.

      Interview questions [1]

      Question 1

      Would you be able to handle stress and stay on?
      1 Answer

      Customer Service Professional Interview

      Nov 30, 2021
      Anonymous Interview Candidate
      Sunrise, FL
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at American Express (Sunrise, FL) in Apr 2021

      Interview

      There were three rounds....First two were on phone and the final interview was a group interview of the finalists on Zoom. (video) The last interview was fairly challenging, where they asked situational questions and you should answer in STAR format

      Interview questions [1]

      Question 1

      1. Can you talk about a time when you had a very challenging experience with a customer and you overcame that and achieved the goal?
      Answer question

      Customer Service Professional Interview

      Mar 16, 2019
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Express (Toronto, ON) in Mar 2019

      Interview

      2 hour process, before that there was a phn Interview. There were 6 leaders, most questions were analytical and behaviour based. Very nice experience , the process is a bit lengthy from Interview date till confirmation of job, guess that's for good reasons.

      Interview questions [1]

      Question 1

      Situation when I had to change my own behaviour due to business needs
      1 Answer