American Express Customer Service Representative (CSR) interview questions
based on 111 ratings - Updated May 5, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
79%
Applied online
Applied online
7%
In Person
In Person
6%
Employee Referral
Employee Referral
3%
Recruiter
Recruiter
2%
Staffing Agency
Staffing Agency
1%
Other
Other
1%
Campus Recruiting
Campus Recruiting
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American Express interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at American Express as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
One on one interview: 33%
Personality test: 33%
IQ intelligence test: 33%
Here are the most commonly searched roles for interview reports -
It was arduous but worth it. They asked a lot about how to deal with difficult customers under stressful situations.
How to follow protocols and comfortablity level of dealing with COVID protocols. Asked if I was vaccinated.
I applied online. The process took 3 days. I interviewed at American Express (Ciudad de Mexico) in Sep 2021
Interview
Llevó varios días, pero los rentrevistadores son muy amables. Te ponen en grupos de chat y te van pasando por varios cuartos o grupos para ser entrevistado. En general disfrute la experiencia.
Interview questions [1]
Question 1
Cual ha sido una experiencia en la que pensaste que estabas haciendo algo ético pero resultó no serlo.
Started with a phone interview with the recruiter. Multiple zoom calls with the hiring manager and the team, case study and in person interviews. Lunch with teammates for cultural fit. Overall was straightforward.