American Express Customer Service Representative (CSR) interview questions
based on 111 ratings - Updated May 5, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
79%
Applied online
Applied online
7%
In Person
In Person
6%
Employee Referral
Employee Referral
3%
Recruiter
Recruiter
2%
Staffing Agency
Staffing Agency
1%
Other
Other
1%
Campus Recruiting
Campus Recruiting
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American Express interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at American Express with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at American Express as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
IQ intelligence test: 33%
One on one interview: 33%
Personality test: 33%
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I applied online. The process took 2 months. I interviewed at American Express in Aug 2012
Interview
I recieved a call about 2 months after I filled out an app. He asked basic questions bout my work history and education. After speaking to him I had an interview with a hiring manager. He ask personailty quedtions
I applied online. The process took 2 weeks. I interviewed at American Express (Phoenix, AZ) in Dec 2011
Interview
Phone interview went well. I thought the in person interview went well. They said they would contact me in two weeks to let me know. TWO WEEKS! Then AmEx never contacted me only for making it necessary for me to call them in 2.5 weeks. They apologized saying they found someone more qualified. Not very responsible in their follow up.
Interview questions [2]
Question 1
Name a time you went above the call of duty in your job?