I applied online. The process took 2 months. I interviewed at Apple (London, England) in Jan 2021
Interview
The interview process for the Sales Associate role at Apple began with a phone screening, where I discussed my retail experience and enthusiasm for Apple products. Next, I was invited to a group interview, where we tackled customer service scenarios and teamwork exercises, allowing them to observe my interpersonal skills. Finally, I had a one-on-one interview with a manager, focusing on problem-solving and handling challenging customer situations. Throughout the process, they emphasized communication, passion for technology, and delivering a great customer experience. It was clear they valued a collaborative attitude and the ability to connect with people.
Interview questions [1]
Question 1
Can you describe a time when you turned a negative customer experience into a positive one
Group interviews where you had to speak about your experience and answer scenario questions. You had to speak about client facing roles and how to best suit what the customer is looking for. Personality traits and people skill set based.
There were some scheduling questions asking about what times the candidates could work. Then 3 STAR questions like tell me about a time where you had to handle an unsatisfied customer.
Interview questions [1]
Question 1
Tell me about a time where you had to handle an unsatisfied customer.
Only made it one round. First interview is over the phone. Very basic questions to start just to feel you out before they move on to conduct the in person interview
Interview questions [1]
Question 1
Why do you want to work for apple? Tell me about yourself. Wha does your availability look like.