Concentrix Customer Service Agent interview questions
based on 47 ratings - Updated Jan 26, 2026
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How others got an interview
66%
Applied online
Applied online
11%
In Person
In Person
9%
Recruiter
Recruiter
6%
Other
Other
6%
Staffing Agency
Staffing Agency
3%
Employee Referral
Employee Referral
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Concentrix interviews FAQs
Customer Service Agent applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 18 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Agent according to 2 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
One on one interview: 17%
Presentation: 17%
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one minute enterview without no information about the job position, just if i was available to work and if i am interested, but no info about next steps or next interview, offer, conditions, etc
I applied online. I interviewed at Concentrix (Raleigh, NC) in Mar 2019
Interview
It was simple just a couple of questions about what I would do if I was in certain situations. I liked the job a lot it was very easy. All I did was activate cable over the phone.
Interview questions [1]
Question 1
Name a time where a customer was rude and what did you do about it?
Preguntas fáciles. Sin complicaciones. Saber varios idiomas es un plus.
Una sola entrevista y un test de rapidez de escritura es necesario.
Suelen contratar para cubrir el periodo de holidays.
La entrevista es muy sencilla.