Concentrix Customer Service Representative CSR interview questions
based on 1K ratings - Updated Jul 3, 2026
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How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative CSR according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix in Sep 2020
Interview
Just a few question during the first interview and a lot of assessments for listening, typing, and technical or computer knowledge that will of course take days before you can finish it
Interview questions [3]
Question 1
Describe a situation where you had to deal with a person you didn't like personally
I applied online. The process took 3 months. I interviewed at Concentrix (São Paulo, ) in Jul 2020
Interview
O processo todo foi on-line (devido a pandemia) me inscrevi pelo documento, nele coloquei minhas informações e fiz uma redação básica no final. Após um dia me ligaram e me chamaram para entrevista com gestor. A entrevista foi tranquila e depois de uma semana fui informada que passei, porém o processo para a liberação das vagas demoraram 2 meses. Após todo esse tempo me chamaram para outro produto e o processo de admissão demorou 1 mês.
Interview questions [1]
Question 1
Conte uma situação inesperada que você viveu em seu antigo cargo em call center.
I applied online. I interviewed at Concentrix (Dartmouth, NS) in Sep 2020
Interview
I gave more than five phone interviews for different positions. They said that they will let me know if i get selected for next step. Never heard back from them. I checked myself from workday website about the process and it shows that you are not selected. After few days i came to know that they don’t hire me because i don’t have work permit. As i already told them that i applied for post graduation work permit after completion of my studies and willing to provide proof. If they said that they will let you know means they will not hire you.