Concentrix Customer Service Representative CSR interview questions
based on 1K ratings - Updated Jun 28, 2026
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How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Concentrix interviews FAQs
Customer Service Representative CSR applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative CSR roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative CSR according to 2 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
Background check: 33%
Here are the most commonly searched roles for interview reports -
I had several calls always with the same person.
The second was about specific position knowledge questions.
Third call was a role play simulating a call with a customer .
I applied online. The process took 3 days. I interviewed at Concentrix (Gurgaon, Haryana)
Interview
Screening than amcat test after clearing the amcst test you have to clear the versant test and after clearing the test you have to give ops round and clear the ops round
I applied through a recruiter. I interviewed at Concentrix (London, ON) in Oct 2022
Interview
The interview process was smooth. They gave you a few assessments to complete. These assessments test your communication, customer service, problem-solving, typing and working under pressure skills. The interview also includes a based assessment where you are asked behavioural questions.
Interview questions [1]
Question 1
Tell us about a time when you had to work under pressure how you handled it and what was the result.