Concentrix Customer Service Representative Customer Service Representative interview questions
based on 1K ratings - Updated Jul 3, 2026
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How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative Customer Service Representative applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative Customer Service Representative according to 2 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
Background check: 33%
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Overall, not too difficult. The interviewer was friendly and asked typical behavioral questions, such as "Tell me about a time where you had to solve a problem." They also asked about my experience.
I applied online. The process took 2 weeks. I interviewed at Concentrix (Kuala Lumpur) in Mar 2020
Interview
They have two session. Everything seems to be good and asked basic questions. It was a bit nervous but I think that's normal during interview. Interviewer gave scenarios and expect you to answer as a customer service ( FOLLOW YOUR JOB ROLE)
I applied online. The process took 2 weeks. I interviewed at Concentrix (Braamfontein) in Jun 2023
Interview
Easy as pie just relax and think about your answers. Just be yourself and speak with confidence. It's not what you say but how you say it. I took the initiative of asking a question after every question I answered and this made the interview more conversational