Concentrix Customer Service Representative interview questions
based on 1K ratings - Updated Jun 28, 2026
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How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix in Jul 2020
Interview
I applied online then wait for 5-6 days after I received an email that has the link for online assessment then the interviewer calls me right after I take the assessment the same day I receive the email and now still waiting. All i can say is practice SVAR ..
I applied online. The process took 2 weeks. I interviewed at Concentrix (Kairo, ) in Jul 2020
Interview
It took first a phone interview then an online assessment in grammar and listening and speaking then a live interview with the team leader and the HR and a computer quiz and a writing assessment
Interview questions [1]
Question 1
Introduce yourself and talk about customer experience
I applied online. The process took 3 days. I interviewed at Concentrix (Toronto, ON) in Jul 2020
Interview
There was a typing test where you had to type a paragraph in one minute and they calculated words per minute from this. There was a job related personality test with scenario questions related to the position and also an online video interview.