I had an interview for the Customer Service Representative position at CNX. The interview was focused on checking my communication skills, ability to handle customers, and how well I can work under pressure.
The interviewer asked questions about my past experience in customer service, how I would deal with an angry customer, and how I stay calm in stressful situations. They also explained the role clearly and what kind of support CNX provides to its employees.
One thing I liked was that the interviewer was friendly and made me feel comfortable. I appreciated how they explained the training process and growth opportunities within the company.
Overall, the interview was a positive experience. It gave me a better understanding of the job and made me feel more confident about working in a customer service role at CNX.
Interview questions [1]
Question 1
Start with an Introduction:
then educational background
then professional background check
I applied online. I interviewed at Concentrix (Curitiba)
Interview
Foi realizado online, com perguntas sobre sua disponibilidade, horário e sobre sua experiência profissional.
A entrevista foi bem dinâmica e rápida.
Te deixam bem a vontade e te tratam com acolhimento e respeito.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.
