Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 22, 2026
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
Phone interview: 33%
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I applied online. I interviewed at Concentrix in Jan 2021
Interview
Simple short phone call! If you have any call center experience it will be a breeze. Somehow they pick mostly good people; I liked the people who made it to the end of training. Quite a lot of turnover, however. Just sound polite and upbeat, you’ll need to at all times during the job!
Interview questions [1]
Question 1
Tell me about a time when a customer/someone was upset about something and rude in demeanor, and what did you do to diffuse the situation?
I applied online. The process took 2 weeks. I interviewed at Concentrix (São Paulo, )
Interview
Primeiro preenchi uma lista de informações pela internet, alguns dias depois fizeram o primeiro contato por WhatsApp e ligação, todo o processo foi bem rápido e tranquilo. As entrevistas foram feitas por chamada de vídeo e duraram em torno de 15/30 minutos, a recrutadora sempre atenciosa e educada.
Interview questions [2]
Question 1
Quais eram minhas experiências na área
Pediu pra contar um pouco sobre minha vida - pessoal e profissional
Algumas perguntas em inglês sobre expectativas em relação ao cargo e a empresa
Dinâmica de grupo com uma situação hipotética.
Perguntaram sobre minha vida - pessoal e profissional
Quais eram minhas experiências na área
O que eu gostava de fazer
Como eu me organizava
E algumas perguntas em inglês sobre quais eram minhas expectativas em relação a vaga e a empresa
So most of the questions that I remembered was the Account Validation questions. This happens after you pass the online assessments. Also I was interviewed over the phone.
Tip: Be confident and believe in yourself.
Interview questions [1]
Question 1
1. Title of my favorite book and what was it about
2. Rate your English Communication from 1-10
3. Why do you want to work in Concentrix?
4. Why do you want to be a call center?