Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 16, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Skills test: 33%
Background check: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix in May 2017
Interview
I applied online. I was scheduled for an interview within a week. Interview lasted about thirty minutes and requires some role playing to determine your level of comfort in identifying and solving technical issues. You will also need to take a basic assessment test.
Interview questions [1]
Question 1
Tell me about a time when you had to take care of an upset customer?
I applied through an employee referral. The process took 2 weeks. I interviewed at Concentrix (Manila, ) in Apr 2017
Interview
First, you will get the assessment during one hous. Sencond, you have a meeting with hr. Third, you have a meeting with OM. After then you will have another assessment again.
I applied online. The process took 5 days. I interviewed at Concentrix (Myrtle Beach, SC) in Jan 2017
Interview
Two interviews over the phone. Pretty simple process. Got hired via email after second interview. Did a background test too. First step of the process was conducted by the recruiter.
Interview questions [1]
Question 1
How familiar are you with Mac and android phones? Do you follow technology daily? Are you tech savvy and a problem solver?