Concentrix Customer Service Representative (CSR) interview questions

Applied online, was called one week later and was asked a few basic questions eg. Why did you leave your old job? Describe a time when you had a angry customer and what you did you resolve it? What does good customer service mean to you? Etc. That same day I was scheduled a interview for the next week. The interview was really easy. The interviewer was nice. He talked about the company and asked questions about availability, are you dedicated? in 3 words what would your former boss say about you?? What can you bring to the company? Etc. Again extremely basic. My interview was yesterday so fingers crossed..

Waited for 1 hour to be called for the interview but it was worth the wait. Nice interviewer. But I asked for a non voice position, they put me in a Voice. Final interviewer is kind.