Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 16, 2026
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How others got an interview
65%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Skills test: 33%
Background check: 33%
Phone interview: 33%
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Had a all day long process. Starts with initial interview, assessments consists of three , account validation and final interview. You have to go all through that process before you get the job offer session and be emailed how, when, where to start the job.
Interview questions [1]
Question 1
Tell me about yourself and Why do yu want to apply for this position.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Concentrix (Kolkata) in Jul 2021
Interview
It's easy, about yourself and some analylical questions, what makes you join concentrix, why bpo, what is bpo, why you left your last job, what expectations you look for, what is your expected salary, why do you expect this salary, flexibility of shifts, working experience under pressure, time management, multi tasking abilities, critical thinking experience, research experiences
I applied online. The process took 1 week. I interviewed at Concentrix (Adelaide)
Interview
Asked a lot of questions that were not relevant to the job, and then they had offered a lot below competition. Lady seemed nice but stumbled over words a lot.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.