Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 22, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
Campus Recruiting
Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Background check: 33%
Skills test: 33%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
The interview was a one way video interview. You read the question then you have a couple of minutes to gather your thoughts before recording your answer. Some of the questions are simply asking if you're ok with working certain days or hours.
Interview questions [1]
Question 1
Tell me about a time you had to deal with an irate customer and how did you handle it?
I applied online. The process took 3 days. I interviewed at Concentrix (Newark, CA) in Sep 2021
Interview
Online interview, is very easy and fast, only question about you and informate you about of roles and duties in the company, the salary, the conditions and more information of the position
Interview questions [1]
Question 1
What were your main responsibilities/Achievements?
I applied through an employee referral. I interviewed at Concentrix (California City, CA) in Jan 2022
Interview
The interview process was quick and efficient. The interviewer was friendly and asked clear, direct questions that made it easy to understand what the role entailed. The questions focused on my relevant skills and experience, allowing me to demonstrate my qualifications effectively. Overall, the interview was well-structured and didn't feel overly long or complicated. It was a positive experience, and I felt that I had a good opportunity to showcase my abilities.