Concentrix Customer Service Representative (CSR) interview questions
based on 1K ratings - Updated Jun 28, 2026
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
64%
Applied online
Applied online
12%
In Person
In Person
10%
Employee Referral
Employee Referral
5%
Recruiter
Recruiter
4%
Staffing Agency
Staffing Agency
3%
Other
Other
2%
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Campus Recruiting
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Concentrix interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
Background check: 33%
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É uma entrevista muito tranquila. Perguntam sobre você, sobre suas experiências de forma breve e também perguntam se você conhece sobre o produto que vai atuar. Mas acredito que não seja eliminatório, pois eles oferecem todo o treinamento sobre o atendimento e sobre o produto.
Interview questions [1]
Question 1
Me fale um pouco sobre você. Conhece sobre o produto? Qual sua experiência com a plataforma do produto?
I applied online. The process took 3 days. I interviewed at Concentrix (Bacolod, Bacolod) in Jul 2021
Interview
They call you first for some qualifying question. First to call me is really easy to talk to but I didn't answer the 3rd call. It should be an offer but I started as a VA
I interviewed at Concentrix (Quezon City, National Capital Region) in Apr 2022
Interview
assessment - interview - call to confirm if you pass they will discuss the accounts that is available and you have to choose, they will also discuss the sallary on each accounts, and if you pass you have to report for training.