Customer Service Representative applicants have rated the interview process at Conduent with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 40% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 2 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 12 days.
Common stages of the interview process at Conduent as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 17%
IQ intelligence test: 17%
Skills test: 17%
Other: 17%
Background check: 17%
Presentation: 17%
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My experience was very good, the recruiter was very personable and professional. The questions were standard and I didn't feel rushed at all. It was a good very good interview.
Interview questions [1]
Question 1
What is the one experience that you had to make a decision to do something that you have never done before.
I applied online. I interviewed at Conduent (Crandall, TX)
Interview
Application, assessment, phone interview, final interview with hiring manager. Final interview started with introduction, overview of the role, behavioral questions then Q&A. Time frame for the whole process was two weeks and got the offer call 2 days later
I applied online. I interviewed at Conduent (Houston, TX) in May 2026
Interview
You have to take an assessment - it's the same one many ask you to take. It is not hard, just questions about personality and what would you do situations.
Interview questions [1]
Question 1
If a coworker was negative and it affected the environment, and people began to talk, what would you do?
it was really pleasant and they're very professional. I would definitely recommend others to apply as well. good company and very good staff. Good luck and i hope others get hired as well.