I applied online. The process took 2 weeks. I interviewed at H&M (Toronto, ON)
Interview
Standard interview process. Initial screening call with HR and then a group interview with roughly 3-4 other applicants. Standard customer service interview questions. They make the decision shortly after the group interview.
Interview questions [1]
Question 1
Tell me about yourself. How would you deal with a difficult customer.
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
"The interview process went smoothly and I felt confident in my answers. I made sure to mention my customer service experience and I felt I connected well with both the interviewers and the other candidates in the group."
Asked general questions about the company, what I liked etc. Also asked when I worked in a team/examples of previous times I showed teamwork. Make sure to do research on company!
