I applied online. The process took 2 weeks. I interviewed at H&M (Manchester, England) in Feb 2015
Interview
The application process was in four stages.
Firstly, I filled out an application form found on their careers website.
If you are selected, you'll received a telephone interview asking you a few questions. That H&M store got in contact with me after about seven days of applying.
The third stage was an interview, with the store manager and menswear manager. The store manager filled out a form as I replied to her questions and the other just took notes. It was very friendly, although I was nervous, the questions were very predictable and I had prepared.
Finally, I went back for a practical interview. An unpaid 2 hour shift to see if you could cope with the fast paced environment of H&M.
Interview questions [5]
Question 1
How would you describe good customer service skills?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
Asked general questions about the company, what I liked etc. Also asked when I worked in a team/examples of previous times I showed teamwork. Make sure to do research on company!
