En mi caso la entrevista fue primero grupal, lanzaban preguntas y hacíamos dinámicas grupales a las que íbamos contestando por turnos. Las preguntas estaban planteadas para conocerte un poco personalmente y también con la empresa. En las dinámicas te proponían casos sobre qué harías si un cliente te pide consejo, qué harías si no hay una talla que está buscando un cliente, etc.
Después me hicieron una entrevista personal, en las que me preguntaron por mis habilidades, aspiraciones, etc.
Interview questions [1]
Question 1
Qué sabes de H&M
Qué harías si un cliente te pide consejo sobre un look
Qué harías si no hay una talla que está buscando un cliente
Very easy interview with one other person who applied. Asked about how you might handle a difficult customer, who you are, etc. Second interview was basically just the job offer and signing papers.
Interview questions [1]
Question 1
How would you handle a difficult customer? What is one thing you noticed in our store that you would improve?
It's a group interview and in mine there were x4 other people. We introduced ourselves and got split into teams to complete a task on their values. Then we were split into different teams and were given a hypothetical customer who wanted help with their outfit - we had to create an outfit accordingly therefore roamed around the store to find clothing items that fit the brief. Afterwards, we explained why we chose those clothes and then were asked x2 competency-based questions.
Interview questions [1]
Question 1
Why do you want to work at H&M? Tell me x3 things about yourself. What does fashion mean to you and what is your fashion style?
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
