After the online application and the assessment, I waited about 3-5 days before receiving an acceptance email. Then in about 2 weeks, I received a phone call for a short phone interview. General questions about why I applied for the job? How to ensure you deliver high customer service? Few examples for when I delivered good customer service? What does customer service mean to you? After this in a matter of 1 week, I received an email for my progression to a face-to-face interview. The interview was held in the store I applied for, the interview was taken by Store Manager, Area Manager, and the Deputy Store Manager. 3-5 days later a phone call from the store manager of my acceptance. Then I had to go to the store in the next available day to discuss my contractual hours and sign the contractual agreement.

Quite straightforward and informal. Typical questions like give an example of good customer service and there’s also some scenario based questions and what would you do. It’s made very clear in the interview that they do expect you to work very hard for the money, however and that’s why the wage is more than other supermarkets. So for example, they pay one person a better wage but expect them to take up more job responsibilities and perform better. Ultimately, they just want to know you’ll give good customer service and are confident.