PTC Customer Success and Licensing interview questions

If you were to do a job and weren't given any instructions what would you do? Can you tell me how to improve our product? Repeat questions as the interviewer seems not to understand English as I said yes Romanian manager for a US based corporation who has no college degree which says a lot about the quality of people if this is their hiring practices I applied for one job and they were trying to mention another job-bait and switch Old previous licensing person was also there and was threatened by someone with more knowledge and education it seems. Lack of diversity at PTC and perhaps this is why as if you look on their social media Twitter account you can see meager diversity attempts and both interviewers were caucasian.