It was online through their web portal. The interview was based on processes. No technical questions. Phone screening was very brief. Basically they wanted to know that the same person who applied exists or not. The interview with the direct manager is a bit long and mainly they aim to know each and everything you've done till now

What was my previous role? I told them that I regularly interacted with clients, shared updates, handled change requests, and ensured alignment between business and technical teams. keep communication clear, understand what client wants, give regular updates, and solve issues quickly.”