Sun Life Client Service Associate interview questions

After completing a written exam, I waited about a week before having an initial phone interview with the HR recruiter. After passing this stage, I was endorsed for a final interview with the hiring manager via Zoom. The process was structured yet conversational, starting with questions about my resume and past work experience. I was then asked a few situational and behavioral questions related to the role. The interviewer maintained a relaxed and easygoing approach, allowing me time to think and respond thoroughly. Overall, the process was professional, well-paced, and transparent.