I walked into one of the branches that I knew was hiring (from internal job postings) and handed in my resume. I got an interview on the spot with the two managers. It lasted for about an hour and a half, and included pretty much all behavioural/situational questions. (e.g. describe a time when you.... / what would you do if....). There were also other questions about teamwork, why TD, what does the CSR position mean to me, and sell a pen. Overall, they asked about 10+ questions. There was also a time for me to ask questions, and they also spent some time going over what a CSR has to do. Overall, the questions were expected of a customer service position.
Interview questions [1]
Question 1
Sell a pen (I was not expecting this question, so I had trouble thinking on the spot about what to answer).
Store manager was very professional , proper and to the point. She asked me all the right questions, and was encouraging and warm. I got an offer and took it right away.
I applied online. The process took 6 months. I interviewed at TD in Jul 2011
Interview
I have had only one Interview with TD Canada Trust, after 6 months of applying for the job. There was one spot open at the branch for tons of applicants, but I was selected. The interview was held with the Manager of the branch plus one of the Managers of customer Service.
Interview questions [1]
Question 1
What would your goals be for TD if you were to get the Job? And where can you see yourself in 5 years?