TD Customer Service Representative interview questions

Applied through web site - no response. Branch where my friend worked as CSR was going to hire. I went in and gave my resume to CSR manager. Then went in again and spoke with a branch manager giving him my resume who said that if they would not plan to hire he would send my resume to other branches (which never happened). Then my friend told me to email resume to CSR manager again, because they finally made a decision to hire (few months elapsed from initial contact). My friend sent me questions CSR manager could ask. So I was prepared, but overall interview process was not hard. Very intuitive questions and responses. What I would suggest is giving a smart question. I asked CSR manager question about Customer Experience Index TD has, and how was he going to improve branch's CIE. He spent 30 min answering it. So I was talking first 30 min, and he was talking last 30 min.