I applied through an employee referral. The process took 2 weeks. I interviewed at TD (Vancouver, BC) in Apr 2023
Interview
They were quite nice and gave time to answer questions. There was a lot of questions about your ability to handle customer service. This included thought processes, actual experiences and what you thought a legendary customer experience looked like.
Interview questions [1]
Question 1
What does a legendary customer experience look like.
I applied online. I interviewed at TD (Toronto, ON) in Mar 2023
Interview
Received an email, followed by a phone interview with standard questions. Smooth in general. Better to prepare for some questions relating to customer experience (if you come from a different field)
Interview questions [1]
Question 1
Ask about previous customer services experience, why do you want to work for TD etc
Very straight forward. From what I remember it was a 2 step process. The online assessment was lengthy. After that it took a couple of weeks then they reached out. However, the interview took place at the branch and it was pleasant and transparent.
Interview questions [1]
Question 1
Tell me about yourself Tell me your strengths Tell me how you resolve conflicts Why would you be a good addition to the branch here