TD Customer Service Representative interview questions

it was a good process and a lot to learn but a okay work place.. its a lot to do tho but you’ll get the hang of it apply and they might accept you

I had a short 15 minute phone interview with the hiring manager to discuss my availability and expectations and answer some short questions on my past experience and then a week later I had a zoom interview with 2 branch managers where they asked me behavioural questions based on my experience. Like have you ever experienced a time when you had a difficult encounter with a customer, how did you manage it?