Standard questions for a customer service and sales rep interview. Went through an online assessment and interviewed afterwards. It was a very friendly environment with two interviewers, both Customer Service Representative Managers.
Interview questions [1]
Question 1
Describe a time you had difficulty in working with a team and how you overcame it.
I applied through an employee referral. I interviewed at TD (Vancouver, BC) in May 2017
Interview
Particularly easy. They were looking for a very specific answer, but as long as you have good common sense, you should be fine. Also remember that you are applying to work at a bank, so maintaining your image is very important.
I applied online. The process took 2 weeks. I interviewed at TD (Brandon, MB) in Jan 2020
Interview
The whole process was friendly and task based questions were asked. Most of it was personality based and how you react to any situation that arises in front of you
Interview questions [1]
Question 1
What will you do if an agitated customer arrives ?