One interview in Branch, consisting of STAR method behavioural and group interaction/customer service questions. Make sure to mention that you want to take things one step further by incorporating educational moments in banking transactions as those have been the most beneficial in your personal retail banking experiences. They love hearing it.
Interview questions [1]
Question 1
Describe a moment where you had to make a judgement call due to an unexpected situation that raised between members of a team you have previously worked with.
I applied through other source. The process took 4 weeks. I interviewed at TD (Toronto, ON) in May 2012
Interview
All applications have to be made online which are processed and screened HR for suitabilty and match skills with requirements of the role. Selected candidates are then sent to hiring manager who would select a few for personal interview. Typically 3-4 rounds of interviews. Depending on level, and area, the number of rounds of itnerviews could differ
I applied online. The process took 5 days. I interviewed at TD (Lethbridge, AB) in Feb 2013
Interview
Submitted resume online and there was a detailed application screening. Several questions about past sales experience and customer service interaction. A few days later, I received an email saying I had passed the first screening, and the next step was an online questionnaire. It was actually a personality test, similar to a Myers Briggs. It was confusing to have a personality test because you want to naturally guess what kind of personality makes the best bank teller, and obviously you don't want to check something that says something like "I don't like being on time for things". As well, the test asks you to disclose your sex, female or male, which I didn't think was allowed to be asked in job applications. The test is probably through a third party, but I thought it was a little strange. I haven't gotten a call about a further interview.
Interview questions [1]
Question 1
On the application, describing a time when you needed to meet a sales target.