TD interview questions

A friend forwarded my resume to HR and then get an email from HR to set up a phone interview. questions were about what you like the most and least in your current job, past customer service experience, give a situation when you deal with an angry customer, how to solve after phone interview, HR forwarded my resume to the branch manager. got an email from the branch manger to set up an interview again. however, one day before the interview. she cancled the interview since the position is taken by an internal employee.