I walked into one of the branches that I knew was hiring (from internal job postings) and handed in my resume. I got an interview on the spot with the two managers. It lasted for about an hour and a half, and included pretty much all behavioural/situational questions. (e.g. describe a time when you.... / what would you do if....). There were also other questions about teamwork, why TD, what does the CSR position mean to me, and sell a pen. Overall, they asked about 10+ questions. There was also a time for me to ask questions, and they also spent some time going over what a CSR has to do. Overall, the questions were expected of a customer service position.
Interview questions [1]
Question 1
Sell a pen (I was not expecting this question, so I had trouble thinking on the spot about what to answer).
I applied online. The process took 5 weeks. I interviewed at TD (Mount Laurel, NJ) in Nov 2011
Interview
I applied online and within a few weeks I was called by someone in the HR department
After a few more phone interviews I was able to set up an appointment to meet with the HR person I had been dealing with on the phone. He was very helpful and courteous and responded thoughtfully and thoroughly to every question I had.
When going to the 1:1 interview it turned out it was actually a group interview however I lucked out to only have one more person interviewing with me who was applying for the full-time position and I was applying at the time for the part-time position.
After the 1:1 interview I was called about a week and ½ later and the HR rep offered me the job, welcoming me aboard. Afterward I was called for training in Center City Philadelphia