I applied through an employee referral. The process took 1 day. I interviewed at TD (Calgary, AB) in May 2012
Interview
My resume was forwarded to the branch by a friend who was an employee. The hiring manager set up an interview with me promptly. I was interviewed by the hiring manager and the branch manager. They made it clear that the Customer Service Representative was a sales position, and that there would be lots of pressure to make sales. The interview consisted mostly of behavioural-situational questions. The atmosphere was very relaxed and laid-back.
Interview questions [1]
Question 1
How would you respond if a customer was upset that the bank had to wait for their check to clear before releasing funds?