I applied online. The process took 6 weeks. I interviewed at TUI Group (Sheffield, England) in Aug 2018
Interview
The interview process took around 6 weeks from start to finish. The online assessment was very easy, especially if you have experienced working with the public before. The manager was very informative and talked me through the step by step process. After I passed the first stage online, I was contacted by the store manager as my CV had impressed them. I was then invited for a telephone interview which we later planned for the following week. I was very lucky to pass this, and was then invited along for a face to face interview which involved a simple maths test. Even after getting that far I was so proud of myself as many people did apply for the vacancy.. I was contacted around a week later to be told I had made it down to the final 3, and was invited into store for a trail!!!
I must of impressed them and I was contacted the next day with a job offer... over the mood was an understatement.
Interview questions [1]
Question 1
All questions were very customer service based, which you would expect. Being yourself and confident really helped me I reckon. They require people to be able to build a relationship with customers, not just book them a holiday.
I applied online. The process took 2 weeks. I interviewed at TUI Group in Aug 2025
Interview
Completed an online assessment, followed by a phone interview and an in person interview with a presentation. The presentation task was to talk about one place you’ve been to and somewhere you’d love to go. There wasn’t any other information on the presentation given to me.
Interview questions [1]
Question 1
What customers are your holidays from the presentation aimed towards.
I applied online. The process took 2 months. I interviewed at TUI Group (Bolton, England)
Interview
After a phone interview, I was asked to visit the store for an interview. I was given a math test on conversions rates and simple questions to calculate pricing based on real life scenarios.
Interview questions [1]
Question 1
They initiated a role play scenario and asked how I would greet a customer who walked in.
I applied online. The process took 1 week. I interviewed at TUI Group (Cardiff, Wales) in Dec 2023
Interview
very straight forward and simple. Get set a small mathematics test which is fairly straight forward and then a conversation with store managers. They ask about background, experience and get a feel for your personality