very engaging and you must know the products, excellent knowledge of customer service and be a team player. Leadership is very paramount. Remember to focus on the new soft ware and making sure the technicians a properly trained
Interview questions [1]
Question 1
what are hardest time of your life with the technician or the mechanics working for you
I applied through a recruiter. The process took 4 weeks. I interviewed at Tesla (Nashville, TN) in Sep 2018
Interview
Was reached out to by a recruiter via LinkedIn. We did a phone screen that went well and then I was told that they would reach out the next week to schedule the next round of interviews. After hearing nothing, I reached out after 10 days had passed to check in with the recruiter, who told me they were still working on scheduling the interviews. Ten days after that the recruiter called me asking if I could meet in person with the District Manager for an interview with less than 24 hours notice. I was unable to, but the recruiter told me it wasn't an issue and that they'd get an interview scheduled for the next week. Two weeks later I emailed inquiring about when the interviews would be set up. The next day I got a form email saying that they would not be continuing the interview process but assured me that they would keep me in mind for future openings.
Interview questions [2]
Question 1
Tell me about a time you had to deal with a difficult customer?
I applied through an employee referral. I interviewed at Tesla (Honolulu, HI) in May 2015
Interview
You will speak with several representatives starting with the recruiting team (by phone).
Each person you speak with is a check point that will lead to the next person if approved.
Eventually you will be screened by other Tesla Service Managers either by phone or in person depending on your location.
If you are deemed highly compatible, they might fly you out to meet with a regional service manager.
Be prepared for potentially long wait times between interviews.
Be yourself and ask questions.
Tesla is known to have one of the best if not the best service.
Know your stuff well, answer questions naturally.
Interview questions [1]
Question 1
Explain a difficult situation and how you handled it.