UPS Customer Service Representative interview questions
based on 43 ratings - Updated Sep 5, 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Staffing Agency
Staffing Agency
10%
In Person
In Person
8%
Other
Other
5%
Recruiter
Recruiter
5%
Employee Referral
Employee Referral
3%
Campus Recruiting
Campus Recruiting
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UPS interviews FAQs
Customer Service Representative applicants have rated the interview process at UPS with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 59% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at UPS overall takes an average of 43 days.
Common stages of the interview process at UPS as a Customer Service Representative according to 3 Glassdoor interviews include:
Phone interview: 50%
Other: 25%
Presentation: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at UPS in Jan 2021
Interview
It was a very good experience overall. I had some simple tests and questions. I was asked standard questions for the customer rep role. The interviewers were nice and professional. They answered my questions.
Interview questions [1]
Question 1
How would you define good customer service?
What appeals to you about this role?
It was good, had a first interview over the phone and then an interview via video call. Was a good experience, everyone were really nice. Asked a lot of previous experience questions.
Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles. Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary.