Account Manager applicants have rated the interview process at Wayfair with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 50.5% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Wayfair as a Account Manager according to 2 Glassdoor interviews include:
Phone interview: 40%
IQ intelligence test: 20%
One on one interview: 20%
Other: 20%
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the interview process was very straightforward and simple. they asked star method questions about experience and took time to throughly answer any questions I may have had. Very easy process
The process took 1 week. I interviewed at Wayfair (Denver, CO) in Jun 2025
Interview
Two interviews. First was a phone screen with HR. Second was a 45 minute interview with two sales manager.
Overall, very friendly and the interview was conversational.
This interview took about 1 week in total,
Interview questions [1]
Question 1
Tell us about a time you had a challenging customer and how you improved their experience to earn their more of their business.
I applied online. The process took 1 week. I interviewed at Wayfair (New York, NY) in Sep 2024
Interview
I first had a call with to discuss the role. Once I made it thru that step I had a zoom with 2 other account managers. I was asked a lot of "what would you do in this instance.." type of questions.
Interview questions [1]
Question 1
If a customer received the incorrect shipment but was on a tight deadline what would you do? How would you handle?