How would i assist and elderly customer
Applecare Interview Questions
352 applecare interview questions shared by candidates
A customer calls and says that the airline lost their baggage with their computer in it. They have a presentation to give and need to get the files to their co-worker. I honestly have no idea how to troubleshoot this scenario.
Give me an example of a situation where you had to deal with a difficult customer situation that you resolved to the satisfaction of the customer and your employer?
All in all the interviews were very easy going and I had little problem answering all the questions they had.
What is a good customer service experience?
Explain an experience where you've dealt with an upset customer
They asked many scenario, troubleshooting questions and I did one role playing scenario when I had to pretend I was answering a call to assist someone with wifi.
What can you bring to this position from your previous experience?
Explain how wifi works
What is RAM and how does it work? If I bought a bigger hard drive, why would it not speed up my computer? If I was at a friends house trying to get online, what are some things I would troubleshoot? If a USB device isn't working, what would you check? Say I call up and I'm having email issues, I'm able to receive but not send email, what would you troubleshoot? If my computer isn't turning on, what are the 3 basic things you would check? If my computer isn't booting up, what would you do?
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